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Inventory AI can not replace the 10 things human
Inventory AI can not replace the 10 things human
Lately, the society seems to have over hyped artificial intelligence, robots, chat robots, and so on. First of all, I admit that I have also talked about this topic. I'm talking about this topic because I think technology is exciting in the modern age, but now I'm tired of the hype about artificial intelligence.
In fact, robots and artificial intelligence are quite different from those who seem to want to offer their services. We are so excited about robotics, automation, and automated service technology because we have been trying to create space and opportunities between brands and consumers over the years. Because dealing with customers can be costly, consuming resources, and consuming time.
Machines do not destroy human beings as long as we remember that machines are for human services. Last night I watched the movie "hidden characters" -- played astronaut John Glenn in the movie actor said, could send incorrect information of the landing trajectory of the host IBM, "you can't believe I did not see things." What he said is quite right. Can you believe in things that do not understand things and act as humans do? Machines serve us, and they should always be. If technology is free from management or intervention, the machine will not develop properly.
2. robots can't think of other people's feelings
If an interactive voice response (IVR) program can consider and understand the feelings of customers at the other end of the phone, the robot may be out of order. Many people throw their cell phones on the ground because IVR can't understand their needs or can't provide what they need. Customer service can be a hassle because the customer needs to be addressed in the service. This is a gray area. If the customer has frustration and anger, the manual can pay attention to this, and then sincerely apologize and provide some appropriate services to ease customer sentiment. These services usually refer to "I will provide X for your inconvenience."". However, robots do not think of each other's feelings as much as humans do. Today, millions of companies offer IVR that their customers can't stand, but they haven't realized how many customers these voice response robots have lost overnight.
3., the robot can not make people feel concerned about themselves, or their own words, someone listening
Work in the customer service field sometimes involves psychology. When a customer contacts you, you don't always have to complain about the product or service. Sometimes people's lives get messy, and some people just want attention. Providing customers with the attention they need is equivalent to investing in relationships with these customers. Not every time you sell something. For example, Zappos's call center is talking to customers for even longer than 10 hours. Because Zappos knows the job of the customer service center is not just to help people buy shoes.
4., the robot can not identify with you
You can share this experience with others, and nothing is more pleasant than that. Human beings need and yearn for this connection. We were born to share and communicate in this way.
5. robots can't really sympathize with others
If a robot says to you, "I'm sorry about your troubles, I can imagine you must be very upset" - that won't make you feel better, will you? Because the robot is not really human, just a machine, no soul.
6. robots cannot take care of emotional investment, like a mother or father or grandfather, grandmother to take care of the children.
I recently attended a meeting in Melbourne and sat with 6 other futurists. One of them said she once traveled in Britain and went to a hotel at 11:30 in the evening, where there was no front desk staff and only one check-in station. She thought it was horrible, because no one met her, and it was very uncomfortable. So she went to another hotel. After a long day of travel, it's really fun to have someone smile and help you. But robots don't take care of you, nor do they replace those who love you.
7. robots can not understand and perform comedy
Good comedies come from pain and humiliation - the good things you can't fake. With painful experiences, you can get comic material. I like watching wonderful comedy programs. No matter what happens in my life, my favorite comedian always makes me laugh. Funny jokes can solve any problem. But I don't want to see a robot show. The machines are quite different from the live acting.
8. robots don't build trust with others just like people do
In almost every section we listed above, we talked about this problem. Trust builds on good behavior of mutual agreement. Robots have no moral guidelines. Robots never copy the subtleties of human relationships.
9., robots cannot think critically, without the creativity that great thinkers possess
I don't think a robot can think of Simon Sinek
In fact, robots and artificial intelligence are quite different from those who seem to want to offer their services. We are so excited about robotics, automation, and automated service technology because we have been trying to create space and opportunities between brands and consumers over the years. Because dealing with customers can be costly, consuming resources, and consuming time.
Our philosophy is: "how can we serve as many people as possible with the same quality of service while maintaining low operating costs?"." When it comes to robotics and automation, do you want the important medical diagnosis to be given to you by robots? Would you like to see a bunch of robot shows at the theater? Now, let's talk about what robots can't do. Calm down and look at the future in dystopian terms. Inventory robots can never replace 10 things human beings.
Machines do not destroy human beings as long as we remember that machines are for human services. Last night I watched the movie "hidden characters" -- played astronaut John Glenn in the movie actor said, could send incorrect information of the landing trajectory of the host IBM, "you can't believe I did not see things." What he said is quite right. Can you believe in things that do not understand things and act as humans do? Machines serve us, and they should always be. If technology is free from management or intervention, the machine will not develop properly.
2. robots can't think of other people's feelings
If an interactive voice response (IVR) program can consider and understand the feelings of customers at the other end of the phone, the robot may be out of order. Many people throw their cell phones on the ground because IVR can't understand their needs or can't provide what they need. Customer service can be a hassle because the customer needs to be addressed in the service. This is a gray area. If the customer has frustration and anger, the manual can pay attention to this, and then sincerely apologize and provide some appropriate services to ease customer sentiment. These services usually refer to "I will provide X for your inconvenience."". However, robots do not think of each other's feelings as much as humans do. Today, millions of companies offer IVR that their customers can't stand, but they haven't realized how many customers these voice response robots have lost overnight.
3., the robot can not make people feel concerned about themselves, or their own words, someone listening
Work in the customer service field sometimes involves psychology. When a customer contacts you, you don't always have to complain about the product or service. Sometimes people's lives get messy, and some people just want attention. Providing customers with the attention they need is equivalent to investing in relationships with these customers. Not every time you sell something. For example, Zappos's call center is talking to customers for even longer than 10 hours. Because Zappos knows the job of the customer service center is not just to help people buy shoes.
4., the robot can not identify with you
You can share this experience with others, and nothing is more pleasant than that. Human beings need and yearn for this connection. We were born to share and communicate in this way.
5. robots can't really sympathize with others
If a robot says to you, "I'm sorry about your troubles, I can imagine you must be very upset" - that won't make you feel better, will you? Because the robot is not really human, just a machine, no soul.
6. robots cannot take care of emotional investment, like a mother or father or grandfather, grandmother to take care of the children.
I recently attended a meeting in Melbourne and sat with 6 other futurists. One of them said she once traveled in Britain and went to a hotel at 11:30 in the evening, where there was no front desk staff and only one check-in station. She thought it was horrible, because no one met her, and it was very uncomfortable. So she went to another hotel. After a long day of travel, it's really fun to have someone smile and help you. But robots don't take care of you, nor do they replace those who love you.
7. robots can not understand and perform comedy
Good comedies come from pain and humiliation - the good things you can't fake. With painful experiences, you can get comic material. I like watching wonderful comedy programs. No matter what happens in my life, my favorite comedian always makes me laugh. Funny jokes can solve any problem. But I don't want to see a robot show. The machines are quite different from the live acting.
8. robots don't build trust with others just like people do
In almost every section we listed above, we talked about this problem. Trust builds on good behavior of mutual agreement. Robots have no moral guidelines. Robots never copy the subtleties of human relationships.
9., robots cannot think critically, without the creativity that great thinkers possess
I don't think a robot can think of Simon Sinek